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Coronavirus (COVID-19): latest information and advice

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

Further information is available on www.nhs.uk  

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Welcome to Rookery Medical Centre 

Our Vision

To provide and promote excellent health care within a caring and efficient environment.

This vision has three core values: Clinical Excellence, Care and Efficiency:

  • Clinical Excellence: speaks for itself, and also relates to our strong teaching tradition and aim for excellent management of long term conditions.
  • Care: means in a clinical sense but also, just as importantly, the customer service we give to our patients. It also means care for each other, making sure everyone working at the surgery feels supported and encouraged in their role.
  • Efficiency: Is about administrative and clinical systems and procedures running smoothly and the appropriate use of NHS resources.

We believe that if we get these core values right it will help us work smoothly as a practice, and develop our services in the right direction. Our aim in all our thinking, planning and doing is for improvement in these three areas (importantly without improvement in one area negatively impacting on the other two).

Rookery Values

We believe in:

  • Putting patient welfare at the heart of all we do
  • Treating patients fairly with respect and courtesy at all times
  • Providing patients with advice and treatment that is always personal, holistic and compassionate
  • Providing information and supporting patients in making decisions about their health
  • Collaborating effectively with others involved in patients care (with your consent)
  • Acting as the patients advocate and guide through health care services
  • Maintaining confidentiality in what we discuss and the records we keep on our patients behalf
  • Keeping up to date by pursuing a forward-looking, adaptable approach to healthcare
  • Having highly satisfied patients demonstrated by their feedback and comments

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Access

The Practice is located on the first floor of Rookery House. Therefore, a lift is provided. Within the Practice all areas are accessible in a wheelchair. We have lowered an area of the Reception so that those patients who use a wheelchair can speak to a Receptionist more easily. There is also a lavatory suitable for the disabled provided.

Urgent Access – Our Promise To Our Patients

We guarantee that we will accommodate all requests from patients who feel they need to be seen within 24 hours.

If you feel that you need to be seen by a Doctor or a Nurse on the same day we operate a triage call back system and will accommodate all urgent problems. All we ask is that you give the Receptionist some brief details about the nature of the problem so that the Duty Team is prepared when they call you back.

(Site updated 19/02/2020)
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