Practice News

25th Jan


  • Measles is extremely infectious and can be serious
  • Make sure your children get two MMR vaccines on time; the first at 1 year of age and the second at 3 years, 4 months 
  • If you or your children missed these vaccines, it's not too late. Ask for the free vaccine from your family doctor (GP) if you or your children aren't
  • If you have symptoms of measles stay at home and phone your GP or NHS 111 for advice. STAY AWAY from GP surgeries and A&E departments -you could spread the illness to others 
  • Symptoms include: high fever; sore red, watery eyes; coughing; aching and feeling generally unwell; a blotchy red brown rash, which usually appears after the first symptoms 
  • Please go to for more measles information
14th Dec 2023

The Armed Forces Covenant

The Rookery is proud to be a RCGP acccredited Veteran Friendly Practice. This means that we abide by the Armed Forces Covenent which states the following: 

  • The Armed Forces community should enjoy the same standard of, and access to healthcare as that received by any other UK citizen in the area they live.
  • Family members should retain their place on any NHS waiting list, if moved around the UK due to the service person being posted.
  • Veterans should receive priority treatment for a condition which relates to their service, subject to clinical need.
  • Those injured in service should be cared for in a way that reflects the nation's moral obligation to them, by healthcare professionals who understand the Armed Forces culture.

This is recognised in the NHS Constitution, which states:

"The NHS will ensure that in line with the Armed Forces Covenant, those in the Armed Forces, reservists, their families and veterans are not disadvantaged in accessing health services in the area they reside".

13th Dec 2023

Recent Call Waiting Times and Stats

Please find a breakdown below of the Practice's performance over the past few months. We have concentrated on trying to reduce the amount of time it takes to get through to the Practice. As you can see this ebbs and flows but, on the whole, it usually takes an average of 70-80 seconds until you speak to someone. If you allow for the fact that 30 seconds of the wait is the recorded message in effect it takes, on average, less than a minute from the end of the message until you get through to a member of the team.  

As ever, Monday remains by far the busiest day in any given week (unless there is a bank holiday when it then always the Tuesday following the extra day off) so, for routine matters, we would encourage you to call on Wednesdays, Thursdays or Fridays when lines tend to be quieter.

We hope this information is useful.


Month  Total Calls answered Ave call wait time (whole month) Busiest day Mon daily average  calls answered Tues daily average  calls answered Weds daily average  calls answered Thurs daily average  calls answered Fri daily average  calls answered
May 11,292 86 secs Tues 2 May: 780 calls answered 666 655 513 514 510
June 11,700 70 secs Mon 12 June: 716 calls answered 691 559 516 471 454
July 10,510 67 secs Mon 3 Jul: 686 calls answered 645 519 486 467 409
August 11,007 70 secs Tues 29 Aug: 799 calls answered 590 554 472 455 437
September 12,862 90 secs Tues 5 Sept: 975 calls answered 778 689 522 552 533
October 12,234 79 secs Mon 2 Oct: 784 calls answered 671 560 518 485 511
November 11,399 74 secs Mon 20 Nov: 720 calls answered 651 555 517 467 467
15th Sep 2023

Community Pharmacy Services

Please see below for the services you can access from your Community Pharmacy

14th Sep 2023

Hospital Appointment and Referral Information

The COVID-19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody.

As we do not directly manage the wait times for the hospitals we ask that you please look at the My Planned Care website for the current wait times. This can be found at 

My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information. Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital.

We appreciate that long waits can cause worry and uncertainty about when you will eventually receive an appointment. However, the practice has no direct access to the hospital appointment lists.

Please only call the practice if your condition has genuinely deteriorated when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

6th Sep 2023

Flu vaccination and Covid booster clinics 2023

Dear patients

We will be starting the co-administration of the flu vaccination and Covid booster campaign on week commencing Monday 18th September. This will be targetted at those aged over 65 in the first instance. If you are in this cohort we will be contacting you to make an appointment in the next few days.

Those patients who also qualify because they are aged between 16 and 64 and are in a 'at-risk' group will be invited to attend once we have concluded inviting those patients aged over 65. We will aim to contact you sometime in the week commencing 11th September.

If you would like any further information please call the practice or email 

Best wishes

The Rookery

15th Jun 2023

Support and Advice for patients living with Learning Disability / Autism

Dear all

Please find info attached here regarding help and information being provided for patients living with Learning Disability / Autism.


The Rookery

1st Jun 2023

Extended Healthcare Team Roles

There are lots of different kinds of healthcare professionals working in your GP surgery, besides your GP. They each have distinct roles and specialist skills.

When you contact the surgery, you will be offered an appointment with the person who is best placed to help your needs.


24th May 2023

2023 Patient Survey Results

Dear all

My thanks to everyone who took the time to complete this year's patient survey. Your feedback is very much appreciated and really does help inform us about which areas to prioritise. As usual, I have been through all the figures and comments and the analysis can be accessed via the link below:

Survey 2023 Analysis.pdf

Thanks again

Best wishes
Practice Manager


19th May 2023

NHS Talking Therapies

If you are 18 or over and suffering from anxiety or depression you can self-refer to a talking therapies service.

Please click here for more information