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Our Position Regarding the Easing of Restrictions on 19th July

Dear patients,

We thought it would be helpful to clarify the position about attending the practice post 19 July when all restrictions are expected to ease.

The government announced that legal restrictions requiring the public to wear face coverings indoors will be eased from 19 July along with rules concerning social distancing and the number of people you can meet indoors.

Health and care leaders say while restrictions are being eased in some public places, strict infection control measures need to be followed in healthcare settings. This will reduce the risk of vulnerable people from becoming infected and help prevent Covid-19 outbreaks that could result in the temporary closure of a surgery. As such patients and visitors to the Rookery will be required to continue to wear face coverings. Any patient who fails to observe these protocols will be asked to do so.

Treating all patients, especially those who are clinically extremely vulnerable, in a clinically safe environment is our top priority and we will do everything we can to ensure this happens.

It will remain a legal requirement for people to self-isolate if they test positive or are told to do so by NHS Test and Trace. Please therefore stay away from the practice if you do test positive for Covid.

Best wishes
The Rookery

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Forest Heath Primary Care Network (PCN)

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or live with mental health problems and may need to access their local health services more often.

To meet these needs, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.

Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve. Where emerging primary care networks are in place in parts of the country, there are clear benefits for patients and clinicians.

From 1st July 2019 a local primary care network has been formed between Brandon Medical Practice, Forest Surgery, The Surgery – Lakenheath, The Market Cross Surgery, Oakfield Surgery, Orchard House Surgery, The Reynard Surgery and Rookery Medical Centre serving our combined 71,000 patients in Newmarket, Mildenhall, Brandon and the surrounding villages. We have two Clinical Directors who will plan and lead us in having a real impact on the shape of primary care in our local area. Part of this will be through better collaboration as we are able to employ more specialist clinical staff than a single practice could do alone.

We will keep you updated as the Forest Heath Primary Care Network develops.

For more information: https://www.england.nhs.uk/primary-care/primary-care-networks/ 


Welcome to Rookery Medical Centre 

Our Vision

To provide and promote excellent health care within a caring and efficient environment.

This vision has three core values: Clinical Excellence, Care and Efficiency:

  • Clinical Excellence: speaks for itself, and also relates to our strong teaching tradition and aim for excellent management of long term conditions.
  • Care: means in a clinical sense but also, just as importantly, the customer service we give to our patients. It also means care for each other, making sure everyone working at the surgery feels supported and encouraged in their role.
  • Efficiency: Is about administrative and clinical systems and procedures running smoothly and the appropriate use of NHS resources.

We believe that if we get these core values right it will help us work smoothly as a practice, and develop our services in the right direction. Our aim in all our thinking, planning and doing is for improvement in these three areas (importantly without improvement in one area negatively impacting on the other two).

Rookery Values

We believe in:

  • Putting patient welfare at the heart of all we do
  • Treating patients fairly with respect and courtesy at all times
  • Providing patients with advice and treatment that is always personal, holistic and compassionate
  • Providing information and supporting patients in making decisions about their health
  • Collaborating effectively with others involved in patients care (with your consent)
  • Acting as the patients advocate and guide through health care services
  • Maintaining confidentiality in what we discuss and the records we keep on our patients behalf
  • Keeping up to date by pursuing a forward-looking, adaptable approach to healthcare
  • Having highly satisfied patients demonstrated by their feedback and comments

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Access

The Practice is located on the first floor of Rookery House. Therefore, a lift is provided. Within the Practice all areas are accessible in a wheelchair. We have lowered an area of the Reception so that those patients who use a wheelchair can speak to a Receptionist more easily. There is also a lavatory suitable for the disabled provided.

Urgent Access – Our Promise To Our Patients

We guarantee that we will accommodate all requests from patients who feel they need to be seen within 24 hours.

If you feel that you need to be seen by a Doctor or a Nurse on the same day we operate a triage call back system and will accommodate all urgent problems. All we ask is that you give the Receptionist some brief details about the nature of the problem so that the Duty Team is prepared when they call you back.

(Site updated 16/07/2021)
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