Latest News

National Blood Test Delays

7th October 2020

Dear Patients

We have an urgent situation with being able to complete some blood tests. This is caused by our supplier, Roche, being unable to deliver some chemicals needed for this process. This is a national problem.

We need to prioritise clinically urgent tests. This means that if you are having a regular blood test, it may be delayed. We are very sorry about this.

If you are worried and you have been told your blood test is urgent, please contact the person who referred you, your GP or your Consultant.

Managing queries will mean that your Practice or Hospital team is busier than ever – please be as patient as possible – they will be working incredibly hard to support you.

National teams are working with Roche to sort this problem out and we will keep everyone updated as the situation changes.

We do understand that this may worry you and is very inconvenient, so please do get in touch with our PALS team if you wish to discuss this further. Their contact details are:

Tel: 0800 389 6819 (option 2)

Patient Experience Team
Suffolk CCGs
Endeavour House
8 Russell Road

Kind regards

Your Practice and Clinical Commissioning Team

The Rookery Medical Centre Flu vaccinations 2020

In order to ensure your safety we will be holding all flu clinics at The Racing Centre (former Astley Club) on Fred Archer Way this year.


Saturday 26th September 9.00 - 13.00
Children only aged 2 and 3 years (with a date of birth between 1/9/16 and 31/8/18) or aged 2 to under 18 years who are in a clinical risk group.

Saturday 3rd October 9.00 – 13.00
Patients under 65 years in a clinical at risk group

Monday 5th, Tuesday 6th, Wednesday 7th October 9.00 - 13.00
All patients over 65 years old

Saturday 17th October 9.00 - 13.00
Patients under 65 years in a clinical at risk group and children only aged 2 and 3 years (with a date of birth between 1/9/16 and 31/8/18) or aged 2 to under 18 years who are in a clinical risk group.

Monday 19th & Tuesday 20th October 9.00 - 13.00
All patients over 65 years old

Please note those patients aged between 50-64 years old not in an at-risk group date will be invited for a vaccination at a future date.

Flu Eligibility 2020

Please ring the Rookery Medical Centre on 664338 to make your appointment. Alternatively, you can book online at 

Please wear a face covering and a short-sleeved top (not applicable to children)

Please DO NOT attend if you have the any of the following symptoms: fever, cough, loss of taste/smell. If you are self-isolating, awaiting a Covid-19 test result, your household has suspected Covid-19, or you have travelled to a country under quarantine in the last 14 days you should not attend either.

We look forward to seeing you.

September 2020 

Healthwatch Suffolk would like to hear your views on the increasing use of digital services (appointment systems, online consultations, phone triage, remote visiting etc) in primary care.

The aim is to understand how the sudden increase in the use of technology during the pandemic has impacted upon people's experiences of receiving both NHS or social care. 

To access the survey please visit 

July 2020: Change in rules regarding face coverings

On 13th July it was announced that, from July 24th 2020, everyone is required to wear a face covering when entering a shop or business.

This is in addition to wearing one on Public Transport which has been mandatory for some time now.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. 

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit and download an exemption card for you to show if asked why you are not wearing one.

May 2020: General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

To access the transparency notice explaining this please click here

Please also see the NHS Digital Data Provision Notice regarding the collection of General Practice Extraction Service (GPES) data for the above here

May 2020: My Care Record COVID-19 Update

Our organisation is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your patient record. This could include NHS treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care.

April 2020: Safeguarding support during COVID-19 pandemic

During the Covid-19 pandemic the importance of safeguarding vulnerable children and adults remains key to all staff working in primary care. We continue to treat all suspected cases with the utmost seriousness, offer access to advice and support and make appropriate welfare and safeguarding referrals for all persons we consider to be at risk.

Please see find link here to RCGP guidance about advice if you have safeguarding concerns at this time and the support you will continue to receive.

My Care Record

My Care Record enables health and care professionals directly involved in your care to access information about you.

Providing you with:

Better co-ordinated and seamless care, Quicker diagnosis and treatment, Less paperwork and less repetition, Fewer unnecessary clinical tests, More accurate prescriptions, More time to spend on clinical care, Better healthandcare planning

Find out more

Find out more about My Care Record

Forest Heath Primary Care Network (PCN)

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease, or live with mental health problems and may need to access their local health services more often.

To meet these needs, practices have begun working together and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks.

Primary care networks build on the core of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve. Where emerging primary care networks are in place in parts of the country, there are clear benefits for patients and clinicians.

From 1st July 2019 a local primary care network has been formed between Brandon Medical Practice, Forest Surgery, The Surgery – Lakenheath, The Market Cross Surgery, Oakfield Surgery, Orchard House Surgery, The Reynard Surgery and Rookery Medical Centre serving our combined 71,000 patients in Newmarket, Mildenhall, Brandon and the surrounding villages. We have two Clinical Directors who will plan and lead us in having a real impact on the shape of primary care in our local area. Part of this will be through better collaboration as we are able to employ more specialist clinical staff than a single practice could do alone.

We will keep you updated as the Forest Heath Primary Care Network develops.

For more information:

June 2019: Patient Group Survey Report

The results and associated actions of our 2019 Patient Group Survey are available here. If you wish to comment on the findings you can find a link to our online feedback form here

Thank you to those members of our Patient Participation Group who took the time to complete out annual survey, it is very much appreciated.

CQC Inspection: October 2018

The Rookery's most recent CQC inspection was on Tuesday 30th October 2018 and the results are available on the CQC Website.  You can also access the report below

Thank you to all patients who left feedback for the CQC or were interviewed on the day. We appreciate your help.


If your child has any of these symptoms you should take immediate action:-

  • Looks mottled, bluish or pale
  • Is very lethargic or difficult to wake
  • Feels abnormally cold to touch
  • Is breathing very fast
  • Has a rash that does not fade when you press it
  • Has a fit or convulsion

Acting quickly could save your child's life.  If your child has any of these symptoms, dont be afraid to go to A&E immediately or call 999

For more information please click on the link below.

Text Messaging Service

If you have already given us consent we will use your contact mobile number to contact you via text message service for appointment reminders and cancellations, health campaigns, surveys and surgery updates.

If you do not wish to receive these messages please inform a member of reception and we will opt you out of this service.

The Rookery and Local Pharmacies - Notice to Patients

Patients of The Rookery should be advised that they have the right to take their prescriptions to any pharmacy of their choosing.
Since 2017, The Rookery has been in commercial partnership with Lords Pharmacy in order to support extended hours access to pharmaceutical services.
Staff of The Rookery would not seek to influence patients’ choice of pharmacy services in any way. Those who would rather use another pharmacy that is more convenient should continue to do so.

For your information the opening times of the local pharmacies are:

  • Boots: Monday – Saturday 08:30 - 18:00, Sunday 10:00 - 16:00
  • Lords: Monday – Saturday 07:30 – 22:00, Sunday 09:00 – 19:00
  • Superdrug: Monday – Friday 08:30 – 17:30, Saturday 09:00 – 17:30, Sunday CLOSED
  • Tesco: Monday – Saturday 08:00 – 20:00, Sunday 10:00 – 16:00

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners and is an NHS service delivered by the Suffolk GP Federation. The closest GP+ hubs to Newmarket are in Mildenhall and Bury St Edmunds.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

The benefits of having an NHS Health Check

The NHS Health Check is offered to everyone aged 40-74 to prevent premature death from:

  • heart disease
  • stroke
  • kidney disease
  • diabetes

It does this by picking up warning signs that your risk of these health conditions is higher than average. You can then be given lifestyle advice – and possibly medical treatment – to bring your risk down.

Some warning signs of cardiovascular disease, such as high blood pressure and high cholesterol, are "silent", which means they have no symptoms. So you can feel well even though your risk is raised. By attending your NHS Health Check, such "silent" problems can be uncovered and treated.

To see how the Health Check process works please click here

The Practice encourages you to have a Health Check every 5 years if you are over 40

The tests work
The tests that form part of the NHS Health Check have been proven by large long-term studies to be able to detect serious health problems and work out your risk of getting these problems.

Knowing your risk factors helps you
Finding out that you have a risk factor for a health condition can be really helpful because you can take action to improve your health.
For example, if you find out your blood pressure is too high, you can make lifestyle changes to lower it, such as:

  • stopping smoking
  • eating a healthier diet
  • exercising more

It may also prevent cancer and respiratory illness
The NHS Health Check is mainly aimed at lowering your risk of getting cardiovascular illnesses (diseases that affect the heart and blood vessels) such as heart disease and stroke. But the risk factors for heart disease and stroke are often the same as for other illnesses, including preventable cancers and respiratory illness. So the NHS Health Check could reduce your chances of getting certain cancers and respiratory illness, too.

You get a one-to-one health chat
The NHS Health Check gives you an opportunity to sit down with a health professional and talk about your health. There's good evidence that spending time with a healthcare professional to discuss exercise and other lifestyle issues can have real long-term benefits.

The Health Check Stats

The latest research suggests that:

  • for every 27 people having an NHS Health Check, one person is diagnosed with high blood pressure
  • for every 110 people having a Health Check, one person is diagnosed with type 2 diabetes
  • for every 265 people having a Health Check, one person is diagnosed with kidney disease

Furthermore, these problems were successfully picked up almost three times as often in people who had an NHS Health Check than in those who did not.

So, if you are in the eligible cohort, we strongly recommend that you contact us for a free Health Check. You can call us on 01638 664338 or email the Rookery Admin Team and we'll get back to you as soon as we can.

Sharing your electronic health record and the benefits of doing so

Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone.
NHS Digital is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services.
The data is used locally and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try to make services better for all.
As a Practice, we believe that the sharing of data, with those providers directly involved in the care of our patients is tremendously beneficial in the following ways:

  • Providing accurate, up-to-date, and complete information about patients at the point of care
  • Enabling quick access to patient records for more coordinated, efficient care
  • Securely sharing electronic information with patients and other clinicians
  • Helping providers more effectively diagnose patients, reduce medical errors, and provide safer care
  • Improving patient and provider interaction and communication, as well as health care convenience
  • Enabling safer, more reliable prescribing
  • Enhancing privacy and security of patient data
  • Reducing costs through decreased paperwork, improved safety, reduced duplication of testing, and improved health

Please click here to watch a short film on the benefits of sharing your records
If you wish to give consent please download this here and hand it in to us when you are next at the Practice or send it to us by post

Are you a carer?

If you look after your partner, or a relative or friend who needs help because they are ill or disabled, then you are a carer. You may have looked after someone for a long time without ever thinking of yourself as a carer.

There are different ways in which you may care for someone else. For instance, you might:

  • visit a relative who lives far away once a month to check on their wellbeing
  • arrange hospital appointments by telephone for a parent
  • live close enough to a disabled friend to be able to drop in every day to provide a meal and some company
  • move in with a relative to help them recuperate after a major operation
  • be on hand to provide 24-hour constant care for your partner

Whether or not to take on a caring role is a decision that many of us will have to make at some point in our lives.

Being a carer can be rewarding, but at times may also feel overwhelming and demanding. Take time to review your options to ensure that you make the best decision for both you and the person who needs care. Getting help from friends and family can ease the stress, and as your General Practice we can provide support.

We work closely with Suffolk Family Carers to identify and assist our patients that need help with caring. If you are a carer please click here to see how we can help.

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