Contact Details

Our email address for general enquiries is


Should you wish to make a complaint you are encouraged to try and resolve it straightaway with the individual involved. Where you are not able to resolve your issue in this way and wish to make a formal complaint you should do so, in writing, as soon as possible after the event. If you wish to take this course of action please write to: Scott Burley, Practice Manager, Rookery Medical Centre, Newmarket CB8 8NW or email 

We are also able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this or click on the links below. You can also provide this in your own format providing this covers all the necessary aspects for authorisation i.e. the name and address of the person you are complaining on behalf of and signed consent that they authorise you to act on their behalf. 

A copy of the Practice's complaints procedure is here and the complaint form is available here

Address book Address

Rookery Medical Centre

Telephone Numbers Telephone Numbers

01638 664338
01638 665711
Out of Hours:
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person. If you wish to make an informal comment about the service provided at the Practice please email

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