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Appointments

Consultations with both doctors and nurses are by appointment. This enables the doctor and nurse to have sufficient time to be able to deal fully with your problem.

Appointments can be booked between 08:30 and 18:00 on 01638 664338.

Approximately 40-50% of the appointments are for routine appointments and are available to be booked up to 4 weeks in advance. These can be booked online via the link above as well on the phone or in person

We hold a number of appointments back for those people who need to be seen quickly but not urgently (i.e. within 2 - 3 days) - these can only be booked in person or on the phone.

The rest of the appointments are reserved for those patients that need to be seen on the same day - again these can only be booked in person or on the phone.

If you feel that you need to be seen or consult with a clinician on the same day we operate a triage call back system and will accommodate all urgent problems. All we ask is that you give the Receptionist some brief details about the nature of the problem so that the Duty Team is prepared when they call you back (please see below for more details about the Duty Team / Triage system).

Duty Team / Triage System

The duty team (a duty doctor and practice nurse) is available to see patients with urgent problems that need to be seen or dealt with straightaway.

To see the Duty Dr or Nurse with an urgent problem please RING the reception who will arrange for a doctor or nurse to ring you back and decide whether you need an appointment or can be helped by telephone advice. Please note that we DO NOT operate a walk-in service and if you do turn up at the surgery in person asking to be seen you will be asked to leave your contact details for a call back.

Please do not ask to see the Duty Team to deal with ongoing or otherwise routine problems. In these circumstances you will be directed back to reception to book an appropriate appointment with the patient’s usual doctor.

Chaperone Policy

The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. Occasionally, however, it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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