CQC Inspection: Tuesday 30th October 2018
The Practice will be having a scheduled CQC inspection on 30th October. The Practice will be open as normal but you may be asked your opinion about the Surgery by one of the Inspectors. We appreciate your co-operation if you are able to help but if you do not wish to speak to them then you are more than welcome to refuse.
Seasonal Flu Vaccinations 2018
If you are a patient at the Rookery and fall into one of the following groups:
- Aged 65 and over
- Suffer from Heart Disease, Asthma, COPD, Bronchiectasis, Diabetes or Renal Disease
- Are a carer
- Are pregnant
- Child aged 2 or 3
The we recommend that you have a FREE flu vaccination at the Practice. This is the safest place to have a flu vaccinations as we have a full medical support team available.
This year there are specific targeted flu vaccines that have proved to be more effective in clinical trials. Due to demand these are being released in phases. Therefore, the Rookery will be holding flu clinics on the following dates:
Week Commencing 24th September
- Tues 25 AM/PM
- Weds 26 AM
- Thurs 27 AM/PM
- Fri 28 AM
- Sat 29 AM
Week Commencing 15th October
- Thurs 18 AM/PM
- Fri 19 AM
- Sat 20 AM
Week Commencing 5th November
- Tues 6th: AM/PM
- Weds 7th: AM
- Fri 9th: AM
If you are in town please also feel free to pop in at any time and we will try to vaccinate you there and then.
PRACTICE CLOSURE FOR STAFF TRAINING: WEDNESDAY 19 SEPTEMBER 2018
From 1pm until 6.30pm on Wednesday 19th September this practice will be closed for important clinical education and training purposes.
The doors will be open and a receptionist on hand to make appointments but there will not be any clinical staff in the building
Emergency cover will be provided by Care UK Out of Hours Service who will be responsible for:
· Telephone triage
· Face-to-face appointments at Angel Hill Surgery in Bury St Edmunds or Haverhill Clements site of Christmas Maltings and Clements
· Home visits
Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable your practice to provide these for you prior to practice closure dates.
You can contact Care UK by telephone by calling: 111
SEPSIS IS A RARE BUT SERIOUS COMPLICATION OF AN INFECTION
If your child has any of these symptoms you should take immediate action:-
- Looks mottled, bluish or pale
- Is very lethargic or difficult to wake
- Feels abnormally cold to touch
- Is breathing very fast
- Has a rash that does not fade when you press it
- Has a fit or convulsion
Acting quickly could save your child's life. If your child has any of these symptoms, dont be afraid to go to A&E immediately or call 999
For more information please click on the link below.
2018 Patient Survey
Please find the report and associated actions from our recent (July 2018) Patient Participation Survey here
If you would like to comment on any of the content of the report or add your own suggestions about how the Practice operate then please feel feel to send your thoughts via the online feedback form. This is located here
Many thanks for taking the time to read the report.
Mental Health Services – Have Your Say!
People living in East and West Suffolk are being urged to have their say about local mental health services as part of a unique engagement opportunity.
The Ipswich & East Suffolk and West Suffolk CCGs want to transform the way mental health provision is delivered across the county. In order to do that, they first need to find out how effective the people who deliver and receive the current services think they are.
Commissioners want to hear from people who currently use or have previously used mental health services, those who care for them and the staff who deliver those services.
All three groups are being asked to input their feedback via three surveys that went live on Monday 2 July.
To respond to one of the surveys please use one of the links below:
· People who use, or have previously used mental health services should respond HERE
· Carers of people who use, or have previously used mental health services should respond HERE
· Professionals who work in mental health services or support people with mental health needs should respond HERE
May 2018: General Data Protection Regulation (GDPR) - Information for Patients
The GDPR is a new EU Regulation and the biggest shake up in Data Protection for 20 years and came into force on 25th May 2018 replacing the Data Protection Act (DPA) 1998
The GDPR strengthens existing data protection law, by providing individuals with more control over their information and takes into account an evolving technological landscape.
Because it is an EU Regulation, UK organisations handling personal data will still need to comply with the GDPR, regardless of Brexit. The GDPR will come into force before the UK leaves the EU, and the government has confirmed that the Regulation will still apply.
- The practice handles medical records according to the laws on data protection and confidentiality.
- We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
- Some of your data is automatically copied to the Shared Care Summary Record/ECS.
- We may/do share some of your data with local out of hours/urgent or emergency services.
- Data about you is used to manage national screening campaigns such as flu, cervical cytology and diabetes prevention.
- Data about you, usually de-identified, is used to manage the NHS and make payments.
- We share information when the law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable patients.
- Your data is used to check the quality of care provided by the NHS.
- We may also share medical records for medical research.
- The Rookery complies with NHS Retention Periods.
If you are unhappy with the data we retain or who we share it with, please contact the surgery. If you are still dissatisfied then you can contact the Information Commissioners Office helpline Tel: 0303 123 1113 (local rate) or 01625 545745 (national rate).
Download our Privacy Notice if you would like to know more about what information we keep about you, how it is used and how you can gain access to your health records.
The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist.
For further information, take a look at Health Intelligence’s Privacy Notice on the diabetic eye screening website: www.eadesp.co.uk
Text Messaging Service
If you have already given us consent we will use your contact mobile number to contact you via text message service for appointment reminders and cancellations, health campaigns, surveys and surgery updates.
If you do not wish to receive these messages please inform a member of reception and we will opt you out of this service.
The Rookery and Local Pharmacies - Notice to Patients
Patients of The Rookery should be advised that they have the right to take their prescriptions to any pharmacy of their choosing.
Since 2017, The Rookery has been in commercial partnership with Lords Pharmacy in order to support extended hours access to pharmaceutical services.
Staff of The Rookery would not seek to influence patients’ choice of pharmacy services in any way. Those who would rather use another pharmacy that is more convenient should continue to do so.
For your information the opening times of the local pharmacies are:
- Boots: Monday – Saturday 08:30 - 18:00, Sunday 10:00 - 16:00
- Lords: Monday – Saturday 07:30 – 22:00, Sunday 09:00 – 19:00
- Superdrug: Monday – Friday 08:30 – 17:30, Saturday 09:00 – 17:30, Sunday CLOSED
- Tesco: Monday – Saturday 08:00 – 20:00, Sunday 10:00 – 16:00
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
The benefits of having an NHS Health Check
The NHS Health Check is offered to everyone aged 40-74 to prevent premature death from:
- heart disease
- kidney disease
It does this by picking up warning signs that your risk of these health conditions is higher than average. You can then be given lifestyle advice – and possibly medical treatment – to bring your risk down.
Some warning signs of cardiovascular disease, such as high blood pressure and high cholesterol, are "silent", which means they have no symptoms. So you can feel well even though your risk is raised. By attending your NHS Health Check, such "silent" problems can be uncovered and treated.
To see how the Health Check process works please click here
The Practice encourages you to have a Health Check every 5 years if you are over 40
The tests work
The tests that form part of the NHS Health Check have been proven by large long-term studies to be able to detect serious health problems and work out your risk of getting these problems.
Knowing your risk factors helps you
Finding out that you have a risk factor for a health condition can be really helpful because you can take action to improve your health.
For example, if you find out your blood pressure is too high, you can make lifestyle changes to lower it, such as:
- stopping smoking
- eating a healthier diet
- exercising more
It may also prevent cancer and respiratory illness
The NHS Health Check is mainly aimed at lowering your risk of getting cardiovascular illnesses (diseases that affect the heart and blood vessels) such as heart disease and stroke. But the risk factors for heart disease and stroke are often the same as for other illnesses, including preventable cancers and respiratory illness. So the NHS Health Check could reduce your chances of getting certain cancers and respiratory illness, too.
You get a one-to-one health chat
The NHS Health Check gives you an opportunity to sit down with a health professional and talk about your health. There's good evidence that spending time with a healthcare professional to discuss exercise and other lifestyle issues can have real long-term benefits.
The Health Check Stats
The latest research suggests that:
- for every 27 people having an NHS Health Check, one person is diagnosed with high blood pressure
- for every 110 people having a Health Check, one person is diagnosed with type 2 diabetes
- for every 265 people having a Health Check, one person is diagnosed with kidney disease
Furthermore, these problems were successfully picked up almost three times as often in people who had an NHS Health Check than in those who did not.
So, if you are in the eligible cohort, we strongly recommend that you contact us for a free Health Check. You can call us on 01638 664338 or email the Rookery Admin Team and we'll get back to you as soon as we can.
Sharing your electronic health record and the benefits of doing so
Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone.
NHS Digital is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services.
The data is used locally and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try to make services better for all.
As a Practice, we believe that the sharing of data, with those providers directly involved in the care of our patients is tremendously beneficial in the following ways:
- Providing accurate, up-to-date, and complete information about patients at the point of care
- Enabling quick access to patient records for more coordinated, efficient care
- Securely sharing electronic information with patients and other clinicians
- Helping providers more effectively diagnose patients, reduce medical errors, and provide safer care
- Improving patient and provider interaction and communication, as well as health care convenience
- Enabling safer, more reliable prescribing
- Enhancing privacy and security of patient data
- Reducing costs through decreased paperwork, improved safety, reduced duplication of testing, and improved health
Please click here to watch a short film on the benefits of sharing your records
If you wish to give consent please download this here and hand it in to us when you are next at the Practice or send it to us by post
Are you a carer?
If you look after your partner, or a relative or friend who needs help because they are ill or disabled, then you are a carer. You may have looked after someone for a long time without ever thinking of yourself as a carer.
There are different ways in which you may care for someone else. For instance, you might:
- visit a relative who lives far away once a month to check on their wellbeing
- arrange hospital appointments by telephone for a parent
- live close enough to a disabled friend to be able to drop in every day to provide a meal and some company
- move in with a relative to help them recuperate after a major operation
- be on hand to provide 24-hour constant care for your partner
Whether or not to take on a caring role is a decision that many of us will have to make at some point in our lives.
Being a carer can be rewarding, but at times may also feel overwhelming and demanding. Take time to review your options to ensure that you make the best decision for both you and the person who needs care. Getting help from friends and family can ease the stress, and as your General Practice we can provide support.
We work closely with Suffolk Family Carers to identify and assist our patients that need help with caring. If you are a carer please click here to see how we can help.
August 2016: CQC Rating
The CQC (Care Quality Commission) inspected the Rookery on Monday 18th July 2016. If you were at the Practice on the day and gave your opinion thanks for taking the time to talk to them.
Special thanks to those members of our Patient Participation Group who came in specially to feedback to the CQC - it is much appreciated.
The overall rating for the Practice was Good across all domains