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The Rookery and Local Pharmacies - Notice to Patients

Patients of The Rookery should be advised that they have the right to take their prescriptions to any pharmacy of their choosing.
Since 2017, The Rookery has been in commercial partnership with Lords Pharmacy in order to support extended hours access to pharmaceutical services.
Staff of The Rookery would not seek to influence patients’ choice of pharmacy services in any way. Those who would rather use another pharmacy that is more convenient should continue to do so.

For your information the opening times of the local pharmacies are:

  • Boots: Monday – Saturday 08:30 - 18:00, Sunday 10:00 - 16:00
  • Lords: Monday – Saturday 07:30 – 22:00, Sunday 09:00 – 19:00
  • Superdrug: Monday – Friday 08:30 – 17:30, Saturday 09:00 – 17:30, Sunday CLOSED
  • Tesco: Monday – Saturday 08:00 – 20:00, Sunday 10:00 – 16:00

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners Bury St Edmunds and Haverhill and is an NHS service delivered by the Suffolk GP Federation.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Keep Well This Winter

December 2017

The NHS gets even busier over winter and here is some advice we ask you to follow so that you access services only when you really need them. Take care of minor conditions at home and please choose the right place to get help.

This is what you can do:

  • Be prepared – stock up with cold remedies, pain killers, such as paracetamol or ibuprofen, stave off upset stomachs with anti-diarrhoea capsules and rehydration mixtures, and keep plasters and bandages on hand for any cuts or scrapes. Ask your pharmacist for advice
  • Get a free flu vaccination if you are aged 65 or over, have a long-term health condition, are pregnant, are a main carer or a young child – it will keep you from having a long recovery from this nasty illness, so book an appointment at this GP practice
  • Ask your pharmacist. The pharmacy is a great source of help and advice and over-the-counter medicine that could make you better. Speak to the pharmacist first before making a GP appointment. Some pharmacies are open on Christmas Day, Boxing Day and New Year’s Day and you can find the nearest one to you by calling NHS 111.
  • Beat the winter blues - talk to someone. Talk about your anxieties with someone else, a friend, relative or a group such as the Wellbeing Suffolk service on 0300 123 1503 or the Samaritans on the free 116 123 number. Talking about the things that are worrying you can make a positive difference
  • If you need urgent medical help or advice simply call NHS 111 and you’ll speak to a trained advisor who will help you. You can also use Suffolk NHS 111 Online service at 
  • If you use repeat medication please make sure you’ll have enough to last over the Christmas and New Year holidays
  • Regular hand washing with warm water and soap is one of the best ways to prevent the spread of germs
  • Keep your home warm – It is important to keep warm throughout the cold winter spells. By setting your heating to the right temperature (between 18°- 21°C or 64°- 70°F), this can help you keep well especially helping to stop chest infections
  • If you have very recently visited your surgery, optician or dentist, and have concerns relating to the same condition which they have treated you for, ask for their help first instead of attending A&E
  • If you are unsure if you need urgent or emergency care, please call NHS 111 – trained professionals are on hand to guide you
  • If you need to see a dentist outside of usual hours call NHS 111.

You really do have the power to help us and to help yourself, and by following this advice you will be helping enormously. If you have access to a computer, there are some additional helpful hints and tips on looking after yourself this winter on this website and you can access NHS 111 Online at 

The benefits of having an NHS Health Check

The NHS Health Check is offered to everyone aged 40-74 to prevent premature death from:

  • heart disease
  • stroke
  • kidney disease
  • diabetes

It does this by picking up warning signs that your risk of these health conditions is higher than average. You can then be given lifestyle advice – and possibly medical treatment – to bring your risk down.

Some warning signs of cardiovascular disease, such as high blood pressure and high cholesterol, are "silent", which means they have no symptoms. So you can feel well even though your risk is raised. By attending your NHS Health Check, such "silent" problems can be uncovered and treated.

To see how the Health Check process works please click here

The Practice encourages you to have a Health Check every 5 years if you are over 40

The tests work
The tests that form part of the NHS Health Check have been proven by large long-term studies to be able to detect serious health problems and work out your risk of getting these problems.

Knowing your risk factors helps you
Finding out that you have a risk factor for a health condition can be really helpful because you can take action to improve your health.
For example, if you find out your blood pressure is too high, you can make lifestyle changes to lower it, such as:

  • stopping smoking
  • eating a healthier diet
  • exercising more

It may also prevent cancer and respiratory illness
The NHS Health Check is mainly aimed at lowering your risk of getting cardiovascular illnesses (diseases that affect the heart and blood vessels) such as heart disease and stroke. But the risk factors for heart disease and stroke are often the same as for other illnesses, including preventable cancers and respiratory illness. So the NHS Health Check could reduce your chances of getting certain cancers and respiratory illness, too.

You get a one-to-one health chat
The NHS Health Check gives you an opportunity to sit down with a health professional and talk about your health. There's good evidence that spending time with a healthcare professional to discuss exercise and other lifestyle issues can have real long-term benefits.

The Health Check Stats

The latest research suggests that:

  • for every 27 people having an NHS Health Check, one person is diagnosed with high blood pressure
  • for every 110 people having a Health Check, one person is diagnosed with type 2 diabetes
  • for every 265 people having a Health Check, one person is diagnosed with kidney disease

Furthermore, these problems were successfully picked up almost three times as often in people who had an NHS Health Check than in those who did not.

So, if you are in the eligible cohort, we strongly recommend that you contact us for a free Health Check. You can call us on 01638 664338 or email the Rookery Admin Team and we'll back to you as soon as we can.

2017 Patient Survey Report

Dear patients
Please find the report and associated actions from our recent (July 2017) Patient Participation Survey here
If you would like to comment on any of the content of the report or add your own suggestions about how the Practice operate then please feel feel to send your thoughts via the online feedback form. This is located here
Many thanks for taking the time to read the report.

Sharing your electronic health record and the benefits of doing so

Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone.
NHS Digital is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services.
The data is used locally and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth, and is used to try to make services better for all.
As a Practice, we believe that the sharing of data, with those providers directly involved in the care of our patients is tremendously beneficial in the following ways:

  • Providing accurate, up-to-date, and complete information about patients at the point of care
  • Enabling quick access to patient records for more coordinated, efficient care
  • Securely sharing electronic information with patients and other clinicians
  • Helping providers more effectively diagnose patients, reduce medical errors, and provide safer care
  • Improving patient and provider interaction and communication, as well as health care convenience
  • Enabling safer, more reliable prescribing
  • Enhancing privacy and security of patient data
  • Reducing costs through decreased paperwork, improved safety, reduced duplication of testing, and improved health

Please click here to watch a short film on the benefits of sharing your records
If you wish to give consent please download this here and hand it in to us when you are next at the Practice or send it to us by post

Are you a carer?

If you look after your partner, or a relative or friend who needs help because they are ill or disabled, then you are a carer. You may have looked after someone for a long time without ever thinking of yourself as a carer.

There are different ways in which you may care for someone else. For instance, you might:

  • visit a relative who lives far away once a month to check on their wellbeing
  • arrange hospital appointments by telephone for a parent
  • live close enough to a disabled friend to be able to drop in every day to provide a meal and some company
  • move in with a relative to help them recuperate after a major operation
  • be on hand to provide 24-hour constant care for your partner

Whether or not to take on a caring role is a decision that many of us will have to make at some point in our lives.

Being a carer can be rewarding, but at times may also feel overwhelming and demanding. Take time to review your options to ensure that you make the best decision for both you and the person who needs care. Getting help from friends and family can ease the stress, and as your General Practice we can provide support.

We work closely with Suffolk Family Carers to identify and assist our patients that need help with caring. If you are a carer please click here to see how we can help.

Smoking Cessation Clinics

OneLife Suffolk are hosting smoking cessation clinics at the Rookery every Thursday afternoon between 2 and 6pm.

They are qualified counsellors who provide free help, advice, and assistance on how to quit.

If you would like to go Smoke Free please call OneLife Suffolk on 01473 718193 or visit the OneLife website

August 2016: CQC Rating

The CQC (Care Quality Commission) inspected the Rookery on Monday 18th July. If you were at the Practice on the day and gave your opinion thanks for taking the time to talk to them.

Special thanks to those members of our Patient Participation Group who came in specially to feedback to the CQC - it is much appreciated.

The overall rating for the Practice was Good across all domains

Health News from the BBC and the NHS

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